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Shipping and Returns

Shipping

All products sold in our store include a free shipping option to the US. Shipping times may vary for our products. Any delivery dates provided by Vaali V are estimates. We reserve the right to make deliveries in installments as products are ready. Vaali V will send you an email when your order has shipped and you may review your order and shipping information. All USA shipments go by way of USPS, FedEx, or any other service at Vaali V’s discretion.All shipments include tracking with delivery confirmation. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.

Shipping usually takes 3-5 days anywhere in the US.

Vaali V also has a typical warehouse processing time of 3-5 business days.Vaali V may cancel orders for any reason at any time and in our sole discretion. These can include fraud prevention, orders connected with a previous credit card dispute, or inventory errors.

International Customers: We will send you a quote based on your preferred order/shipping destination. All international packages are shipped via DHL or any other service at Vaali V’s discretion. We will provide a customs declaration number, but transit times and delivery are out of our control. Please note that import duties and VAT charges can apply for deliveries outside of the United States. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country. The customer is responsible for all import duties/customs charges. Refunds for lost packages are NOT provided so purchase at your own risk.

Pre-Order Items

All pre-order items reference an "Expected Ship Date" which is our best estimate of product availability at the time of sale. These dates can and do change.

Returns

You may return most new, unopened items within 7 days of delivery for a full refund. Customers are responsible for all return shipping fees. Please include the order number and name associated with the order for the return. Gift returns require the buyer’s order number and name. Vaali V does not offer refunds beyond 7 days under any circumstance. Proof of purchase is required for items to be eligible for returns.

Returned items must be: unworn; unwashed; with original tags and packaging intact; and free of stains, odors, hair, and damage. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.

Please expect to receive your refund within 30 days of giving your package to the return shipper.

Please contact us at hello@vaaliv.com for return address.

Exchanges shall follow this return policy.

Intellectual Property

Vaali V logos, designs, graphics, and service name are trademarks of Vaali V LLC. All content on Vaali V website are copyrighted.

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